GENOS Emotional Intelligence assessments are designed to measure the frequency with which a person demonstrates the seven emotional intelligence skills:
- Emotional Self-awareness
- Emotional Expression
- Emotional Awareness of others
- Emotional Reasoning
- Emotional Self-management
- Emotional Management of others
- Emotional Self-control.
What is Emotional Intelligence?
Emotional Intelligence (EI) involves a set of skills that define how we perceive, understand, reason with, and manage our own and others’ feelings.
When applied to your work, Emotional Intelligence involves your capacity to think ‘intelligently’ with your own and others’ emotions to intentionally and efficiently deliver individual and organisational outcomes.
Emotions influence your behaviours at work
The emotions you experience at work also influence the behaviours you display to others, including:
- tone of voice
- body language, and
- facial expressions.
Unlike a person’s IQ and Personality, research studies have also shown that EI skills can be enhanced through insight, and the application of simple yet effective development techniques.
There are seven skills that underpin the effective demonstration of EI at work. Typical outcomes of demonstrating each of the skills more frequently in your work include greater:
- productivity and performance
- interpersonal effectiveness
- leadership capability
- sales performance
- customer service, and
- job satisfaction.
Increased Employee Engagement
A wide body of research has consistently shown that organisations with high levels of employee engagement out perform their peers with lower levels. Genos has shown that it can improve leaders’ capacity to demonstrate emotionally intelligent workplace behaviour by an average of 15-20%. Collectively this research shows that higher levels of employee engagement, and therefore business performance, will result from emotionally intelligent leadership development programs.
The Genos Emotional Intelligence Model
The Genos model of EI comprises seven specific EI skills. The table below presents a definition of each skill and outcomes that can be achieved from displaying each skill effectively at work.
|EI Skill||Definition||Workplace Outcomes|
|The skill of perceiving and understanding one’s own emotions.||
|The skill of expressing one’s own emotions effectively.||
Awareness of Others
|The skill of perceiving and understanding others emotions.||
|The skill of utilizing emotional information in decision-making.||
|The skill of effectively managing one’s own emotions.||
Management of Others
|The skill of influencing the moods and emotions of others.||
|The skill of effectively controlling strong emotions experienced.||